Customer Support Privacy Policy

Privacy Policy

Seiko UK Limited ("Seiko", "we" or "us" in this Privacy Policy) makes every effort to protect your privacy. This Privacy Policy explains the types of personal information we collect, how we use that information, who we share it with, how you can exercise your rights of access in relation to your personal information and how we protect that information.

This Privacy Policy supplements our Online Terms and Conditions of Sale.

Please read the following carefully to understand our views and practices regarding your personal information and how we will treat it. By continuing to use this website, you are agreeing to the practices described in this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not use our website.

1.            Who we are

For the purposes of applicable data protection laws, the data controller is Seiko U.K. Limited, a company registered in England and Wales at SC House, Vanwall Business Park, Maidenhead, Berkshire, SL6 4UW.

2.            What we collect

In order to serve you better, we may collect and process the following information about you:

  • our computer systems may record details of your visit to www.seikoboutique.co.uk (the "Site") including your IP address (the internet address of your computer) to see which parts of the Site you visit, how long you are spending there, as well as automatically determining the type of computer and operating system you are using;
  • information that you provide by filling in forms (or otherwise enter) on the Site. This includes information provided if you make a purchase from the Site or wish to correspond with us, register a new product, participate in an online survey or otherwise obtain specific information from us and may include information such as your email or postal address that will allow us to fulfil your order, answer your query or otherwise serve you;
  • if you order a product that is delivered to you via downloading, you will need to provide your email address prior to downloading;
  • if you contact us, we may keep a record of that correspondence; and
  • details of transactions you carry out through the Site and of the fulfilment of your orders.

3.            Cookies

www.seikoboutique.co.uk uses browser cookies to collect information, to distinguish you from other users of the Site, and ensure the effective running and management of the website.

What is a cookie?

Cookies are small text files which are downloaded onto your computer when you visit a website. They are vital to the smooth running of websites and disabling them may limit website functionality and hinder user experience.

Cookies do not  collect confidential or personally identifiable information such as your home address, telephone number or credit card details.

Cookies can be either first party (on-site) or third party, due to the use of external plugins and tools such as website visitor tracking and social sharing buttons.

For more information about cookies, please refer to the ICO.org.ukhttp://ico.org.uk/forthepublic/topicspecificguides/online/cookies

We currently use six types of cookie, the purpose of which is explained below.

_atuvc

The _atuvc cookie is created by the AddThis social sharing plugin. It allows users to share content on Twitter, Facebook and via email.

The cookie expires when the browser is closed.

For further information please see:

http://www.addthis.com/privacy

http://www.addthis.com/privacy/opt-out

_ga and _gat

The purpose of Google Analytics cookies (_ga and _gat) is to collect data about website traffic levels and visitor behaviour, including the number of visits and pages viewed.

All data received by these cookies is anonymous and we cannot identify individual user behaviour.

This visitor data is useful as it enables us to improve www.seikoboutique.co.uk and better cater to site visitors in future.

The _ga cookie is set to expire after a period two years, or sooner if browser cookies are cleared.

The _gat cookie is set for ten minutes, or sooner if browser cookies are cleared.

For further information please see:

https://support.google.com/ads/answer/2662922?hl=en

https://tools.google.com/dlpage/gaoptout/

Doubleclick cookies

Doubleclick.net cookies are used for anonymous visitor demographic reporting purposes using Google Analytics.

Doubleclick cookies will expire after 30 days, or sooner if browser cookies are cleared.

For further information please see:

https://support.google.com/ads/answer/2662922?hl=en

https://tools.google.com/dlpage/gaoptout/

larval_session and Session_payload

PHP session cookies serve to identify the start of a new visitor session. The cookies are secure and encrypted and will expire when the browser is closed.

For further information please see:

https://ico.org.uk/for-the-public/online/cookies/

4.            Uses of the Information

Seiko uses your personal information for Seiko business purposes such as those set out in the table below:

Why might we use your personal information?

How do we use your personal information for this purpose?

What is the legal basis for us to process your personal information in this way?

To ensure that content from the Site is presented in the most effective manner for you and for your computer.

We may at time use your personal information (such as your IP address) to:

 

measure the use of our Site by you and assess the effectiveness of our Site.

 

improve the content of our Site.

 

 

We will ask for your consent to the use of cookies before processing.

To provide you with goods and services.

We may need to use your personal information to perform our obligations under a contract with you (e.g. where your have purchased a product from us).

Using your personal information in this way is necessary for us to perform our contractual obligations to you.

To process your payments and protect you against fraudulent transactions.

We may need to process your personal information to keep your payments safe and protect you against fraudulent transactions.

It is in our legitimate interests to process personal information to keep our customers' payments secure.

To analyse user traffic to our Site to measure use of our Site and to improve the content of our Site.

We may use your personal information (e.g. your IP address) to measure use of our Site and assesses the effectiveness of our Site. We may use this personal information to improve the content of our Site and communications with you.

It is in our legitimate interest to look at user traffic so that we can improve our Site and better meet your needs as a customer.

To provide you with information that you request from us or which we feel may interest you (provided you have consented to this).

We will need to use your contact information (e.g. your e-mail address, postal address, or telephone number) to provide you with information you have requested or which we feel may interest you.

We will ask for your consent before processing your information in this way.

To notify you about changes to our service (provided you have consented to this) .

We will need to use your contact information (e.g. your e-mail address, your telephone number, or postal address) to notify you about changes to our service.

We will ask for your consent before processing your information in this way.

 

5.            Storage of Your Personal Data

Please note that the transmission of information via the internet is not completely secure.

Although we use administrative, technical and physical measures to safeguard your personal information, we cannot guarantee the security of your data transmitted to the Site.

Certain areas of our Site may be password protected. Where you have chosen, or we have given you, a password, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone.

 

Payments made via our Site are processed in a secure environment using software provided by third party providers.

 

Generally, we will store your data for up to three years.  However, if you opt in to receive marketing communications from us we will retain your data indefinitely (only for the purposes of direct marketing to you) unless you withdraw your consent. If you would like to withdraw your consent or unsubscribe to marketing materials please contact us using the details set out at the end of this page.

6.            Disclosure of your Information

We may disclose your personal information to any member of our group. We may also disclose your personal information to third parties (i) to enable us to perform our obligations to you; and (ii) if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce any contractual obligations or to protect the rights, property, or safety of Seiko, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7.            Transfers of your data

We may use other companies, agents, or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we may engage Service Providers to provide you with information about goods and services which may be of interest to you. In the course of providing such services, these Service Providers may have access to your personal information and we may disclose your personal information to them.

We or the Service Providers may contact you about goods and services which may be of interest to you by post or telephone. If you are an existing customer, we and / or the Service Provider will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected Service Providers to use your data, we (or they) will contact you by electronic means only if you have consented to this.

If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.

This Site may contain links to and from the websites of other members of our group or third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

8.            Your Rights

If you are a resident in the European Economic Area, you have the right to: (a) access your personal data; (b) request rectification of your personal data; (c) request portability of your personal data; (d) request restriction of processing of your personal data; (e) object to the processing of your personal data; (f) request erasure of your personal data; and (g) if you have provided your consent to the processing of your personal data, you have the right to withdrawn your consent at any time.

If you believe that your rights have been breached or that your data has been compromised, you have the right to request that we remedy the situation. If you would like to exercise your rights, please contact us using the contact information below.

If you do not receive a satisfactory answer from us, you have the right to make a complaint to the competent supervisory authority.

9.            Changes

We will notify you of any changes we make to this Privacy Policy any also post any changes on this page and, where appropriate, notify you of any changes  via e-mail.

10.         Contact Us

If you have any questions or comments regarding our Privacy Policy or would like to be removed from any of our mailing lists, please contact us at SC House, Vanwall Road, Maidenhead, SL6 4UW or via e-mail to service@seiko.co.uk.