Customer Support Orders and Shipping


We’re happy to announce we’re now processing orders on this site again.

Please note delivery may be delayed as we adhere to safety guidelines for Covid-19.
Our team would be happy to discuss all things Seiko & Grand Seiko with you on +44 20 3105 6212 or via [email protected]

Thanks for your support, stay safe.


How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will issue you a refund for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

We reserve the right to limit the number of limited edition or special edition products one individual can order to allow all our clients a chance to place their order once the watches become available. If you choose to place multiple orders for the same limited release watch we will notify you via email and issue you a refund for the orders we are not able to fulfil.

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.


We deliver across the United Kingdom.
Unfortunately, we do not ship to the Republic of Ireland, Falkland Islands, BFPO and PO Box addresses, nor any overseas addresses.

Overseas customers, please visit:  

       Seiko Store Locator 
       Grand Seiko Store Locator

to find your local stockist. 


We are pleased to offer complimentary delivery on all online orders within the UK, including the Channel Islands, Northern Ireland and the Scottish Islands.

We aim to deliver all orders within 5 working days but please allow additional processing time for orders placed on UK Bank Holidays. Our UK delivery is fulfilled through DPD courier services and you will be able to track the progress of your delivery on the DPD website. 


In-store collection: The last date to place your order is Monday 23rd December for collection in store. 

Home delivery: The last date to place your order is 10pm Sunday 22nd December for delivery on Wednesday 24th December. 


We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.