Customer Support Returns and Refunds


Your rights to end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end the contract.

If what you have bought is faulty or misdescribed you may have a legal right to end the contract under your statutory rights.

If you want to end the contract because of something we have done or have told you we are going to do, If you are ending a contract for a reason set out below the contract will end immediately we receive your notice and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

  • We have told you about an upcoming change to the product or these terms which you do not agree to;
  • We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
  • There is a risk that the supply of the products may be significantly delayed because of events outside our control.

If you have changed your mind about the product, You have until 14 days after the day you receive the product to tell us that you would like to return the product to us.


To end the contract with us, please let us know by doing one of the following:

PhoneCall the Seiko Boutique on 020 3105 6212 (standard rate number).

Our opening times are Monday – Saturday 10am-8pm and Sunday 12pm-6pm.

Email & Online. Fill out this pre-filled email form Please provide your name, home address, details of the order and, where available, your phone number and email address. 

By post. Write to us at Seiko Boutique, 57 Brompton Road, SW3 1DP, London. Please include details of what you bought, when you ordered or received it and your name and address.

Returning products after ending the contractIf you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us addressed to: Seiko Boutique, 57 Brompton Road, SW3 1DP, London. Alternatively, you can visit the Boutique in person, we will process the refund or offer you an exchange in store. 

The goods returned must be unworn and in pristine condition.

If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

When we will pay the costs of return. We will pay the costs of return:

  • If the products are faulty or misdescribed; or
  • If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.

In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products if this has been caused by your handling them in a way which would not be permitted in a shop. Such excessive handling will include the removal of any protective coverings, screens or films from the products.  If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

The maximum refund for delivery costs will be the costs of standard delivery, where delivery of the products was paid for by you.

When your refund will be made. We will make any refunds due to you within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.