Customer Support Employee Privacy Notice

Employee privacy notice (GDPR compliant)

The Company is aware of its obligations under the General Data Protection Regulation (GDPR) and is committed to processing your data securely and transparently. This privacy notice sets out, in line with GDPR, the types of data that we hold on you as an employee of the Company. It also sets out how we use that information, how long we keep it for and other relevant information about your data.

This notice applies to current and former employees, workers and contractors.

Data controller details

The Company is a data controller, meaning that it determines the processes to be used when using your personal data. Our contact details are as follows: David Edwards, Managing Director, Seiko UK Limited, SC House, Vanwall Road, Maidenhead, Berkshire, SL6 4UW.

Data protection principles

In relation to your personal data, we will:

  • process it fairly, lawfully and in a clear, transparent way
  • collect your data only for reasons that we find proper for the course of your employment in ways that have been explained to you
  • only use it in the way that we have told you about
  • ensure it is correct and up to date
  • keep your data for only as long as we need it
  • process it in a way that ensures it will not be used for anything that you are not aware of or have consented to (as appropriate), lost or destroyed

Types of data we process

We hold many types of data about you, including:

  • your personal details including your name, address, date of birth, email address, phone numbers
  • your photograph
  • gender
  • marital status
  • dependants, next of kin and their contact numbers
  • medical or health information including whether or not you have a disability
  • information used for equal opportunities monitoring about your sexual orientation, religion or belief and ethnic origin
  • information included on your CV including references, education history and employment history
  • documentation relating to your right to work in the UK
  • driving licence
  • car insurance for business use
  • bank details
  • tax codes
  • National Insurance number
  • current and previous job titles, job descriptions, pay grades, pension entitlement, hours of work and other terms and conditions relating to your employment with us
  • letters of concern, formal warnings and other documentation with regard to any disciplinary proceedings
  • internal performance information including measurements against targets, formal warnings and related documentation with regard to capability procedures, appraisal forms
  • leave records including annual leave, family leave, sickness absence etc
  • details of your criminal record
  • training details
  • CCTV footage
  • building entry records.

How we collect your data

We collect data about you in a variety of ways and this will usually start when we undertake a recruitment exercise where we will collect the data from you directly. This includes the information you would normally include in a CV or a recruitment cover letter, or notes made by our recruiting officers during a recruitment interview. Further information will be collected directly from you when you complete forms at the start of your employment, for example, your bank and next of kin details. Other details may be collected directly from you in the form of official documentation such as your driving licence, passport or other right to work evidence.

In some cases, we will collect data about you from third parties, such as employment agencies, former employers when gathering references or credit reference agencies.

Personal data is kept in personnel files or within the Company’s HR and IT systems.

Why we process your data

The law on data protection allows us to process your data for certain reasons only:

  • in order to perform the employment contract that we are party to
  • in order to carry out legally required duties
  • in order for us to carry out our legitimate interests
  • to protect your interests and
  • where something is done in the public interest.

All of the processing carried out by us falls into one of the permitted reasons. Generally, we will rely on the first three reasons set out above to process your data. For example, we need to collect your personal data in order to:

  • carry out the employment contract that we have entered into with you and
  • ensure you are paid.

We also need to collect your data to ensure we are complying with legal requirements such as:

  • ensuring tax and National Insurance is paid
  • carrying out checks in relation to your right to work in the UK and
  • making reasonable adjustments for disabled employees.

We also collect data so that we can carry out activities which are in the legitimate interests of the Company. We have set these out below:

  • making decisions about who to offer initial employment to, and subsequent internal appointments, promotions etc.
  • making decisions about salary and other benefits
  • providing contractual benefits to you
  • maintaining comprehensive up to date personnel records about you to ensure, amongst other things, effective correspondence can be achieved and appropriate contact points in the event of an emergency are maintained
  • effectively monitoring both your conduct and your performance and to undertake procedures with regard to both of these if the need arises
  • offering a method of recourse for you against decisions made about you via a grievance procedure
  • assessing training needs
  • implementing an effective sickness absence management system including monitoring the amount of leave and subsequent actions to be taken including the making of reasonable adjustments
  • gaining expert medical opinion when making decisions about your fitness for work
  • managing statutory leave and pay systems such as maternity leave and pay, etc
  • business planning and restructuring exercises
  • dealing with legal claims made against us
  • preventing fraud
  • ensuring our administrative and IT systems are secure and robust against unauthorised access